OVERVIEW
To help you keep track of any potential issues at sign in, you can flag license types. This can be done for a specific region or at a company level to include all regions.
When a flagged license is identified, the following actions occur...
- Sign In App: an on screen warning at sign in, asking them to speak to a supervisor
- Workers Profile: A warning message is displayed on the workers profile, to highlight this flag is in place
HOW TO FLAG A LICENSE
- Go to Administration
- Click on Flagged Licenses under the Sign In App menu
- Select default for company level or a region to apply at a region level
- Click on the No License Selected button and select the license/s you wish to include
- If you have selected multiple licenses you will need to choose an And/Or option
AND = Personnel will be flagged when they don't have ALL of the selected licences
OR = Personnel will be flagged when they don't have ANY of the selected licences - Customise the False Response Message to be displayed in the Sign In App if a trigger event occurs
- Click Save Changes
REQUIRED ROLE FOR SET UP AND CONFIGURATION
- Full Admin rights required
SETTING UP EMAIL NOTIFICATIONS
The Main Builder can also request HammerTech configure a workflow that sends an email notification to a selected group of people.
NOTE: You need to first ensure you have a Distribution Group set up in order to receive email notifications via the workflow.
Once you have set up the distribution group, please email support@hammertech.com requesting a workflow be configured to activate the notifications.