Manage and Close an Incident 15 December 2025 03:24 Edit or Reopen Go to Incidents > View All Select the incident Use the Options cog > Edit or Re-Open if closed Close Out an Incident Open the Active (Open) incident Use Options > Close Out Sign and enter your name Select Save & Close Incident Related articles Create and Submit an Incident User Access Levels Explained Mark Incident as Confidential Configure Incident Types User Management