Getting Help & Support

How to contact HammerTech

• Australia: 1300 886 166
• New Zealand: 03 741 4413
• USA: (205) 852-2788
• Email: support@hammertech.com.au

What to include when contacting support

• A clear summary of the issue
• Screenshots or error messages
• What you expected vs. what happened
• Browser/device details and recent steps taken
• Whether this has worked for you before

Support hours and response expectations

• Most requests are answered within 1 business day
• For urgent issues (e.g. blocked access or site delays), call the relevant support line and mark your email as URGENT

Still stuck? Here’s what to do:

• Follow up on your open ticket if unresolved
• Contact your internal company HammerTech admin for assistance
• If needed, request a call from the support team via email